Help
The situations that come up most often around booking, pickup and return — and where to write.
I cannot find my booking
Bookings live in the Bookings tab and are stored on the device; they survive closing and reopening the app. Your booking code and QR are on that screen.
I need to change the pickup time
Message the shop directly from the chat screen. The thread sits with the booking, so you never have to work out which rental you were discussing.
The equipment did not fit
If you notice at the counter, say so immediately: most shops can change a size the same day. Be particularly insistent about boots — a day in the wrong boot size affects the whole trip.
I cannot travel because of the weather
Cancellation and rescheduling terms are stated on each listing and confirmed during booking. When a facility closes because of weather, most operators offer a free reschedule.
Still not solved
For support: destek@pistrun.app. Our WhatsApp and phone number are on the contact page.
Be first to know when the app ships
Pistrun is being built for iOS and Android. Join the early-access list and we will tell you the day it lands in the stores.
Bring your listings to Pistrun
If you run a rental business or teach, let us open your account — you manage listings and bookings from your own panel.
Partner with us